Mumbai-Doha IndiGo flight cancelled after 5-hour delay, fliers fume

Mumbai: An IndiGo flight 6E 1303 scheduled to operate between Mumbai and Qatar’s capital Doha on Sunday, September 15, has been cancelled, said a spokesperson of IndiGo.

Passengers, including children, were confined to the aircraft for nearly five hours before being deboarded and taken to the Mumbai airport’s immigration area, according to NDTV.

As per reports, around 250 to 300 passengers were affected by a lack of communication between the airline and airport officials, leading to frustration among many.

@RamMNK @IndiGo6E kindly help passengers of flight 6E1303 scheduled to take off at 3:55 AM from mumbai. All passengers are still stuck at Mumbai Airport only and indigo has no solution to it. Passengers have further flights to different destinations. Kindly look into this asap🙏

— anshul jindal (@anshul7079) September 15, 2024

@MoCA_India - 6E1303 Mumbai -Doha flight is stuck at Mumbai Airport since 4 hours due to technical problem.The immigration authority is not giving permission to offload the passengers.

— Samir Hemani (@hemani_samir) September 15, 2024

A flyer reported that during the long wait, no food or water was provided, exacerbating the passengers’ frustrations.

IndiGo Airlines has issued an apology and said that the customers are being provided hotels and are being rebooked as per their final destination.

The press statement from IndiGo Airlines reads, “IndiGo flight 6E 1303 operating from Mumbai to Doha was delayed due to a technical reason. Our airport team immediately provided assistance to the affected customers and provided refreshments and necessary arrangements. The aircraft tried to depart for its destination a couple of times but had to finally be called off due to the extended time lag on account of various procedural delays. The customers are being provided hotels and are being rebooked as per their final destination. IndiGo sincerely apologises for the inconvenience caused to its customers.”

Earlier on September 7, IndiGo Airlines issued an apology after passengers aboard the Delhi-Varanasi flight faced difficulties after the aircraft’s air conditioning system malfunctioned and led to chaotic conditions in the aircraft.

Source: With inputs from ANI

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